Question 1

Store Policy

Accepted Answer

ALL items are FINAL SALE and are not eligible for return, exchange or reimbursement.
 
When placing an order with 2 XXCLUSIVE, you are responsible for all shipping charges.
 
We are not responsible for any lost, stolen, or returned to sender packages. In this case, you will need reach out to USPS to start a claim.
 
If you need assistance with your order, please contact us via email: 2xxclusivethebrand@gmail.com

Question 2

Payment Methods

Accepted Answer

We accept Visa, Master Card, Discover, and American Express credit card payments, as well as PayPal payments.

Question 3

When will my order be ready for pickup?

Accepted Answer

Your order will be ready for pickup Same Day or Next Day in Jersey City, NJ.

Please wait for an email notification confirming your order is ready for pickup before contacting us. Once you receive the notification, please *TEXT* 551-222-9351 with your NAME and ORDER NUMBER to confirm pickup time and address.

Question 4

Where is the merchandise shipping from?

Accepted Answer

All items are shipped from New Jersey!

Question 5

Which carrier(s) are used to ship the packages?

Accepted Answer

We currently ship all of our packages with United States Postal Service (USPS).

Question 6

What is your order cancellation policy?

Accepted Answer

We do not accept any order cancellations as most orders start processing right away, depending on the items in the order.

Question 7

Is signature required for delivery?

Accepted Answer

Depending on the value of your order, we may ship your package whereby a Signature is Required.

Question 8

Do you post customer photos?

Accepted Answer

Yes! We love to post our customers!
 
Please tag us in your dope pics on instagram @2xxclusivethebrand and hash tag #2xxclusivethebrand or send us your pics via email to 2xxclsuivethebrand@gmail.com

Question 9

How do I contact Customer Service?

Accepted Answer

Please email us at 2xxclusivethebrand@gmail.com. Please be sure to include all relevant information like your order number, style name, size and color so we can best assist you.

EVERYTHING MUST GO! ENTIRE SITE IS $10 & UNDER! REBRAND COMING SOON!

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